Anyone can fill the form on cybercrime.gov.in. Very few complaints, however, are drafted in a way that gives investigators what they need: exact transaction references, correctly framed offences, and a money trail they can act on. Weak complaints stall; precise complaints move.
We draft, file and pursue cyber crime complaints as a legal exercise — citing the correct provisions of the Information Technology Act, 2000 and the Bharatiya Nyaya Sanhita, 2023, and following up until there is an outcome.
What proper complaint filing includes
- Evidence structuring — transaction IDs, UPI reference numbers, timestamps, screenshots, URLs and suspect identifiers organised the way investigators need them
- Offence framing — cheating and cheating by personation (BNS 318/319), identity theft and impersonation (IT Act 66C/66D), and other applicable sections
- NCRP filing with correct category selection — financial fraud complaints and non-financial complaints follow different tracks
- Escalation to FIR where the cyber cell delays — including applications under BNSS before the jurisdictional magistrate
- Status tracking and written follow-ups with the investigating officer
Already filed a complaint that went nowhere?
Most of our complaint-stage clients come to us after filing something themselves and hearing nothing for months. We audit what was filed, fix the gaps with a supplementary representation, and restart movement on the case. A stalled NCRP complaint is recoverable — silence from the portal does not mean the matter is closed.
Complaint Filing & Follow-up — Frequently Asked Questions
Should I call 1930 or file on cybercrime.gov.in?
For financial frauds, do both — 1930 first for speed (it triggers the fund-hold system), then a detailed NCRP complaint. For non-financial matters like hacking, stalking or defamation, the portal complaint with strong documentation is the route.
Is an NCRP complaint the same as an FIR?
No. An NCRP complaint is a report into the national system; an FIR is what formally starts a police investigation. Serious matters usually need the complaint converted into an FIR — and that conversion often needs legal push.
Can I file a cyber complaint if the fraudster is in another state?
Yes. Cyber offences can be reported where you are; jurisdiction follows the victim in most online offence scenarios. We routinely handle matters where the accused, the money and the victim are in three different states.
